Support
The dependable functioning of the control technology is a key component in your system. ELOTECH support ensures a rapid return to productivity, if something goes wrong.
You also get individual analysis and advice, which increase the benefit of ELOTECH controllers even further.
How to access our Support team:
Hotline: +49 2103 255970
E-mail: info@elotech.de
Support times
Monday to Friday 8 a.m. to 6 p.m. Please take into consideration the public holidays in North Rhine-Westphalia. If you cannot reach us directly, please let us know how we can reach you. Email info@elotech.de, which is also monitored during public holidays and movable holidays.
Your benefits in detail:
Troubleshooting
Support with problems or questions about the set-up of your ELOTECH controller
Optimisation
Advice on the optimal configuration and user tips for your special use case.
Remote working via TeamViewer
or on site in person.
Configuration
Adjustment of the controller settings to your process, complete documentation of settings and joint commissioning until process is stable
Repair
Rapid and cost-effective repair of your ELOTECH controller, so you can return to production as quickly as possible.
More about ELOTECH's repair service
Calibration
Precise calibration of your ELOTECH controller for stable production processes
ELOTECH guarantee
Be able to rely on your processes with our warranty services and optional warranty extensions